These terms were last updated on January 2026. Continued use of the ace96 platform constitutes acceptance of all terms stated herein.
1Account Eligibility & Registration
To register and use the ace96 platform, you must meet the following eligibility requirements. ace96 reserves the right to decline or terminate any account that fails to meet these requirements at any time.
- You must be at least 18 years old or have reached the age of majority under the laws of your jurisdiction of residence — whichever is higher.
- You must register using truthful, accurate and current personal information. The use of false information or another person's details is strictly prohibited.
- Each individual is only permitted to hold one account only at ace96. Multiple account registrations by the same individual may result in all associated accounts being suspended or closed without prior notice.
- You must be acting on your own behalf, not on behalf of a business entity or third party, without written authorisation from ace96.
- You are solely responsible for ensuring that participation in online gaming is lawful under the laws of your jurisdiction.
ace96 does not permit participation from individuals suffering from untreated gambling disorders. If you feel that gaming has been affecting your life, please visit our Responsible Gaming ours.
2User Account & Security
Your ace96 account is solely your personal responsibility. All activities carried out under your account — including wagering, deposits and withdrawals — are considered to have been performed by you.
- You must keep your password and login credentials confidential. ace96 will not be held liable for any losses resulting from disclosure of your password to a third party.
- If you suspect your account has been accessed by an unauthorised party, please contact the ace96 customer support team immediately via live chat.
- Two-factor authentication (2FA) is available and strongly recommended as an additional security layer for your account.
- Ace96 carries out an identity verification (KYC) process to confirm the authenticity of user information. Documents that may be required include a valid national ID, passport, or driving licence.
- Accounts inactive for more than 12 consecutive months may be subject to an administrative fee or closure at ace96's discretion, with prior notice given to the user.
All your account data is protected with 256-bit SSL encryption. ace96 will never request your password via email, SMS, or any other communication channel.
3Deposits & Fund Withdrawals
Ace96 supports a variety of local payment methods suited for users in Malaysia. All financial transactions are processed through a fully encrypted and secure payment system.
- Accepted deposit methods include DuitNow, FPX, TNG eWallet, GrabPay and Boost. Deposits are typically credited to your account within seconds of payment confirmation.
- Minimum and maximum deposit limits may vary depending on the chosen payment method. Current limit details can be viewed in the Wallet section of your account.
- Withdrawals to local Malaysian bank accounts are processed within 15 to 30 minutes on regular business days. Withdrawals made on weekends or public holidays may take slightly longer.
- All withdrawals must be returned to the same payment method or bank account used during the deposit, except in specific circumstances approved by the ace96 finance team.
- Ace96 reserves the right to request additional verification before processing a withdrawal to ensure transaction security and comply with financial fraud prevention requirements.
- Any attempt to withdraw funds obtained through fraudulent means, system manipulation, or bonus term violations will result in the withdrawal being rejected and the account suspended.
ace96 withdrawals are among the fastest in Malaysia — most requests are processed within 30 minutes or less during normal operating hours.
4Bonuses, Promotions & Wagering Requirements
Ace96 offers a wide range of attractive bonuses and promotions for new and existing members. All bonuses are subject to wagering requirements that must be met before a withdrawal can be made.
- The welcome bonus is only available to new members registering for the first time. One account, one device and one IP address may only receive the welcome bonus once.
- The wagering requirement for each bonus is clearly stated in the respective promotion terms. Generally, bonuses must be wagered between 10x and 30x the bonus value before a withdrawal is permitted.
- Bonuses received through specific promotions may only be used for designated game categories. Using a bonus outside the specified category will not count towards wagering requirements.
- Ace96 reserves the right to void any bonus and associated winnings if there is evidence of abuse, fraud, or attempts to exploit the bonus system.
- Promotions are subject to specific validity periods. Expired bonuses cannot be reactivated and will lapse automatically.
- Weekly cashback, daily reload bonuses and VIP programme rewards each have their own terms and conditions as stated on their respective promotions pages.
Using multiple accounts to repeatedly claim bonuses is a serious violation of ace96's terms and may result in permanent closure of all accounts involved.
5Game Rules & Fair Play Conduct
Ace96 is committed to providing a fair, transparent, and fraud-free gaming environment for all players. All games on our platform use a certified Random Number Generator (RNG) to ensure the fairness of every game outcome.
- The use of bots, automated software, scripts or any third-party tools to gain an unfair advantage in games is strictly prohibited.
- Any form of collusion between players, game manipulation, or attempts to defraud the ace96 system will result in immediate action, including account freezing and balance forfeiture.
- In Live Casino games, players must behave respectfully towards dealers and other players. Use of offensive language, threats or harassment may result in immediate removal from the table.
- Game results recorded by ace96 servers are final and cannot be disputed unless there is clear evidence of a technical error verified by our technical team.
- In the event of a technical disruption during an active game, ace96 will endeavour to restore the game to its last valid state. If restoration is not possible, the relevant bets may be voided and funds returned.
6Privacy & Personal Data Protection
Ace96 takes the protection of your personal data seriously. All information you provide to us is handled with full confidentiality and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
- Personal information you provide during registration — including your name, phone number, email address and bank details — is used solely for account management, payment processing and service communications.
- Ace96 will not sell, transfer, or disclose your personal information to any third party without your consent, except as required by law or a valid court order.
- Cookies are used on the ace96 platform to enhance the user experience and analyse usage patterns. Continued use of our platform constitutes consent to the use of these cookies.
- You have the right to request access to your personal data, request correction of inaccurate information, or contact us to learn more about how your data is used.
For complete information on how ace96 manages your personal data, please read our Privacy Policy detailed policy.
7Player Responsibilities
As an ace96 platform user, you carry certain responsibilities that must be observed at all times. Adhering to these responsibilities ensures a safe and enjoyable gaming experience for everyone.
- You are fully responsible for all activities that occur within your account, including all bets, deposits and withdrawals made.
- You must ensure your account information is kept up to date. Any changes to personal details or banking information must be promptly communicated to ace96.
- You are prohibited from using the ace96 platform for any illegal activity, including money laundering, financial fraud, or any activity that violates Malaysian law.
- Responsible gaming is every player's primary duty. ace96 provides self-control tools such as deposit limits, loss limits and session break options to help you maintain healthy gaming habits.
- You may not use your ace96 account for commercial purposes without written consent from ace96, including acting as an agent or intermediary on behalf of other players.
8Account Closure & Suspension
Ace96 reserves the right to suspend, restrict, or close any user account for specific reasons. Such action will be taken fairly and based on clear evidence.
- Accounts may be temporarily suspended during an investigation if suspicious activity or fraud reports are linked to the account.
- Permanent account closure will be carried out in cases of serious violations such as multi-accounting, bonus abuse, collusion or use of unauthorised software.
- If your account is closed for legitimate reasons and your account balance is valid (with no involvement of fraud), ace96 will process the withdrawal of that balance once the investigation is complete.
- You may close your account at any time by contacting our customer support team. All eligible balances will be processed for withdrawal within 3 business days.
If you believe your account has been suspended unfairly, please contact the ace96 support team via live chat for a case review.
9ace96 Liability Limits
Ace96 strives to provide a stable, high-quality service at all times. However, there are certain limitations to ace96's liability that all users should understand.
- Ace96 is not liable for any losses arising from internet service disruptions, user device failures, or technical factors beyond our control.
- Ace96 bears no liability for in-game financial losses resulting from the user's own betting decisions. All betting decisions are entirely the player's responsibility.
- In the event of a technical error resulting in an incorrect payout, ace96 reserves the right to correct the error and adjust the account balance to the rightful amount.
- Ace96 does not guarantee that the platform will always be free from technical disruptions or errors. We will make every effort to minimise any service interruptions.
10Amendments to Terms and Conditions
Ace96 reserves the right to amend, update, or modify any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always aware of the latest terms.
- Users will be notified of material changes via in-account notifications or their registered email address.
- Continued use of the ace96 platform after any amended terms take effect constitutes full acceptance of the revised terms.
- The latest update date will always be displayed at the top of this page for your reference.
11Applicable Law & Jurisdiction
These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or related to the use of the ace96 platform will be resolved through the designated mechanism.
- Any dispute between a user and ace96 must first be submitted to our customer support team for amicable resolution.
- If a dispute cannot be resolved internally within 30 days, both parties agree to refer the matter to a mutually agreed arbitration process.
- Each provision in these Terms and Conditions is severable. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
If you have any questions regarding these Terms and Conditions, the ace96 support team is available 24/7 via live chat on the platform.