Ace96 Privacy Policy – Protection of Your Personal Data

1Information We Collect from You

When you register and use the ace96 platform, we collect several categories of information to ensure the service runs smoothly, securely, and meets your needs as a player. This information is divided into two main categories: information you provide directly, and information collected automatically through your use of the platform.

Information you provide directly:

• Full name as shown on your valid identity card or passport.
• Identity card number (MyKad), passport number, or relevant identification document.
• Active email address used for account communications.
• An active Malaysian mobile number for two-factor authentication (2FA).
• Date of birth for age verification — ace96 only accepts members aged 18 and above.
• Local Malaysian bank account details for the purpose of depositing and withdrawing funds.
• KYC supporting documents such as front and back images of your identification card, a selfie with the document, or a recent bank statement.

Information collected automatically:

• IP address, device type, operating system, and browser version used.
• Activity log data including login times, pages visited, and actions performed within the platform.
• General location data based on IP address for security and fraud detection purposes.
• Technical details such as your device's screen resolution, time zone, and language settings.
• Cookie data and similar tracking technologies to enhance the user experience.

2How We Use Your Personal Data

All information collected by ace96 is used solely for platform operation and service quality improvement. Below is a complete list of purposes for which your data is used:

Ace96 does not use your personal data for third-party marketing purposes without your explicit consent. All marketing communications sent are directly related to promotions and offers on the ace96 platform only.

3Sharing Information with Third Parties

Ace96 understands that your trust is our most valuable asset. We therefore maintain a strict policy on sharing personal data with external parties. In short: we do not sell, rent or trade your personal data to any third party.

However, there are limited situations where your data may be shared — all of which are either in your best interest or required by law:

• Payment service providers — Transaction information is shared with licensed payment processors such as FPX, DuitNow and e-wallet providers including Touch 'n Go eWallet, GrabPay and Boost solely to process your deposits and withdrawals.
• Technology service providers — Selected cloud infrastructure and cybersecurity providers may have limited access to system data, subject to strict confidentiality agreements.
• Regulatory authorities and law enforcement agencies — ace96 will fully comply with any lawful requests from the relevant authorities in Malaysia in accordance with established legal procedures.
• Integrated fraud prevention — In cases of suspected large-scale fraud or money laundering, relevant information may be shared with the appropriate financial institutions or law enforcement agencies.

4Data Storage & Security

Protecting your personal data from unauthorized access, loss, or misuse is the absolute priority of ace96. We continuously invest in industry-grade security infrastructure to keep your information safe at all times.

• All data transmitted between your device and ace96 servers is protected with 256-bit SSL encryption — the same level of security used by major banks in Malaysia.
• Account passwords are stored in hashed form using the bcrypt algorithm — meaning even ace96 staff cannot view your original password.
• Access to user data within ace96's internal systems is restricted and role-based (role-based access control) — only authorised staff may access information relevant to their duties.
• Ace96 servers are monitored 24/7 by a cybersecurity team equipped with intrusion detection systems (IDS) and multi-layered firewalls.
• Data backups are performed regularly and stored in secure, separate locations to ensure continuity of service.
• Your personal data is retained for as long as necessary for service purposes or as required by law — typically no more than 7 years after account closure, unless a longer period is required by legal obligation.

5Use of Cookies & Tracking Technologies

Ace96 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies used by ace96:

• Essential Cookies — Required for core platform functions such as login authentication and session management. These cookies cannot be disabled.
• Preference Cookies — Saves your preferences such as language, display theme and gaming preferences for a smoother experience on future visits.
• Analytics Cookies — Helps us understand how users interact with the platform, which pages are visited most and where users encounter difficulties — this information is used to improve the platform.
• Security Cookies — Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain functions within the ace96 platform.

6Your Rights Over Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold. ace96 is committed to helping you exercise these rights quickly and without obstruction.

7Child Data Protection

Ace96 is an online entertainment platform strictly intended for adults aged 18 and above. We do not knowingly collect, store or process any personal information from individuals under the age of 18.

Should we discover that personal data of an individual under the age of 18 has been collected without proper age verification, we will take immediate action to delete that information and close the associated account. Parents or guardians who suspect their child has registered on the ace96 platform are urged to contact our support team immediately.

8Links to Other Websites or Services

The ace96 platform may contain links to websites of game providers or technology partners. Please note that the ace96 Privacy Policy applies solely to the ace96 platform and does not cover the privacy practices of any third-party websites you may access through those links.

Ace96 is not responsible for the content, privacy policies or security practices of any third-party websites. We recommend reading the privacy policy of each website you visit separately to understand how your data is handled there.

9Privacy Policy Amendments

Ace96 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our service practices, new legal requirements or enhanced security measures. Any amendments take effect immediately upon being published on this page.

• The most recent update date will always be clearly displayed at the top of this page.
• For amendments that are substantial and directly affect how we manage your data, we will send a notification to your registered email or via an in-account notification.
• Continued use of the ace96 platform after any amendments take effect constitutes acceptance of the revised policy.
• It is your responsibility to review this page periodically to ensure you are always aware of the latest version of our Privacy Policy.

10Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how ace96 handles your personal data, our team is ready to assist.

• Contact us via in-platform live chat — available 24 hours a day, 7 days a week in Malay and English.
• For more formal privacy matters or requests to exercise your PDPA rights, please submit your enquiry details through the support section within your account.
• Ace96 is committed to responding to all privacy-related enquiries within 3 working days.